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Support Center

Find everything you need to manage your orders, track shipments, and optimize your fulfillment experience. From onboarding guides and inventory management tips to troubleshooting and policies, we’ve got you covered. Use the search bar above or browse through our categories to quickly find the answers you need.

F.A.Q

What is a Fulfillment Center? A fulfillment center is a specialized facility where products or brand inventories — primarily for online e-commerce distribution — are stored, managed, and processed. Inside a fulfillment center, products go through several stages, including: Inventory storage – Safely storing products in an organized warehouse system Order picking – Selecting items based on customer orders Secure packing – Packaging products to ensure they arrive in perfect condition Shipping – Delivering packages to customers through third-party logistics partners Fulfillment centers play a crucial role in helping online sellers and brands streamline their operations by handling storage, packaging, and delivery efficiently. With a fulfillment center like TataHub Fulfillment, you can focus on growing your business while we take care of the logistics.

What is an E-commerce Fulfillment Center? E-commerce fulfillment refers to the process within an online business that involves storing products, picking and packing orders, shipping them to customers, and handling returns or exchanges. Some businesses manage their fulfillment operations internally, while others choose to work with professional fulfillment service providers — such as TataHub Fulfillment Center — to streamline their logistics, improve efficiency, and deliver a better customer experience.

Why is Fulfillment Important for E-commerce Businesses? Using the right e-commerce fulfillment service can provide your business with significant benefits and a strong competitive advantage in the market. With a reliable fulfillment partner, you can: Manage customer orders efficiently → Ensure a smooth and seamless order process Deliver products on time → Improve customer satisfaction and build trust Access real-time inventory updates → Always know which products are available Attract and retain more customers → Enhance the overall shopping experience and encourage repeat purchases By partnering with TataHub Fulfillment, your business can focus on growth while we handle the logistics, packaging, and delivery — ensuring your customers receive the best possible service.

What is E-commerce Warehousing? E-commerce warehousing refers to the process of storing your products before they are sold online. However, it’s more than just a place to keep your inventory. An e-commerce warehouse is designed to: Store your products safely and securely Track real-time inventory levels across your entire catalog Monitor product movement from storage to order fulfillment By using a well-managed e-commerce warehouse, businesses can maintain better inventory control, improve order accuracy, and ensure faster, more reliable deliveries to customers.

Benefits of E-commerce Warehousing Using an e-commerce warehouse offers several advantages that help your online business operate more efficiently and grow faster: Faster Product Delivery & Increased Customer Reach With optimized storage and fulfillment processes, you can deliver products to customers more quickly and attract a wider audience. Improved Inventory Management Keep your stock organized, monitor inventory levels in real time, and reduce the risk of overselling or stockouts. More Time to Focus on Business Growth By letting the warehouse handle storage and order management, you can focus on marketing, scaling your operations, and growing your e-commerce business.

What’s Included in Order Fulfillment? Order fulfillment is the complete process of receiving, processing, and delivering customer orders. It involves several key stages: Receiving The process begins when your inventory is delivered to the warehouse. If you manage fulfillment in-house, this can include receiving, checking, or even producing your own products. Storage Efficient inventory storage is essential for e-commerce businesses. Products are organized so they can be easily located, accessed, and shipped to customers quickly. Processing Once an order is placed, the fulfillment team prepares it for shipment by following the necessary steps to ensure accuracy. Picking Items listed in a customer’s order are collected from their storage locations and grouped together for packing. Packing After picking, products are packed carefully based on order details to ensure they arrive safely and in good condition. Shipping Completed orders are handed over to logistics partners or couriers for delivery to the customer. Returns Returned items are received, inspected, and processed. Depending on the condition, products may be repaired, replaced, or restocked.

Where is TataHub Located? TataHub currently operates in several key cities across Indonesia: Jakarta Surabaya Semarang Bandung Bali Medan Palembang Pontianak Balikpapan Makassar

What’s the Difference Between a Warehouse and a Fulfillment Center? Both warehouses and fulfillment centers are storage facilities, but they serve different purposes and functions. 1. Warehouse A warehouse is designed for long-term storage of products. Typically used to store goods in large quantities. Often located near manufacturing or production facilities. Acts as a place to consolidate inventory before distribution. Usually managed by the company that owns the products. In short, warehouses focus on storing inventory rather than handling individual customer orders. 2. Fulfillment Center A fulfillment center is a specialized warehouse designed to receive, process, and ship online orders quickly. Focused on fast and efficient order processing. Uses advanced technology and software for inventory, order, and delivery management. Often operated by third-party logistics providers (3PL) or e-commerce enablers. Prioritizes speed and accuracy to ensure products reach customers as quickly as possible.

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